Shipping Policy - Therapistsg

Introduction

Welcome to TherapistSG. This Shipping Policy outlines how our digital services are delivered, the expected delivery timeframe, and your rights as a customer. Please read this policy carefully to understand how we provide access to our online therapy sessions and mental health assessments.

1. Service Nature and Delivery

TherapistSG exclusively provides digital mental health services, including online therapy sessions and mental health assessments. We do not ship any physical products.

  • Service Types:
    • Online Therapy Sessions: SGD 100 for 1 session, SGD 440 for 4 sessions, and SGD 700 for 7 sessions.
    • Mental Health Assessment: SGD 250 per assessment.
  • Delivery Method: All services are delivered digitally through online video sessions or email, depending on the nature of the service.
  • Delivery Timeframe: Services will be made available within 2-3 working days after payment confirmation.

2. Payment Methods

  • Payments for all services are processed securely through PayPal.
  • After successful payment, customers will receive a confirmation email with details on how to access their digital services.

3. Access to Services

  • For Online Therapy Sessions:
    • A secure video session link will be shared with you via your registered email or WhatsApp number.
  • For Mental Health Assessments:
    • You will receive a detailed assessment report within 2-3 working days after completing the assessment.

4. Contact Information and Customer Support

5. Refunds and Cancellations

  • Please refer to our Refund Policy for details on cancellations and refunds.
  • Refunds are processed according to the terms stated in our Refund Policy.

6. Privacy and Security

  • Your personal information is handled with utmost confidentiality. For details, please review our Privacy Policy.

7. Terms and Conditions

8. Updates to Shipping Policy

  • TherapistSG reserves the right to modify this Shipping Policy at any time. Any changes will be updated on this page, and customers will be notified where applicable.

For any further questions or concerns, please contact us via our Contact Page.