Terms and Conditions – TherapistSG | Best Online Therapy Platform in Singapore
Terms and Conditions for TherapistSG
Last Updated: 1 April,2025
Welcome to TherapistSG (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, platform, and services (collectively, the “Services”). By accessing or using the Services, you agree to comply with and be bound by these Terms.
1. Eligibility
You must be at least 18 years of age or have the consent of a parent or legal guardian to use our Services. By using TherapistSG, you confirm that you meet this requirement.
2. Services Provided
TherapistSG offers online therapy and counselling services provided by licensed psychologists, counsellors, and mental health professionals in Singapore. These services are delivered through secure, private video sessions.
3. Account Registration
To access certain features, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
4. Payment and Refund Policy
All therapy packages must be paid in advance. Intake forms are activated only after payment is received. Once the therapist assignment process begins, payments are non-refundable. In case of dissatisfaction, users may request a change of therapist.
5. Confidentiality and Data Privacy
We are committed to protecting your privacy. All data collected is stored securely and only used for therapeutic and administrative purposes. Please review our [Privacy Policy] for more details.
6. Code of Conduct
You agree to:
- Use the Services only for lawful purposes.
- Respect the privacy and dignity of therapists and other users.
- Not record, distribute, or share session content without explicit permission.
7. Therapist Assignment
Therapists are assigned based on intake form details and availability. While we strive to ensure the best match, we cannot guarantee outcomes. Clients may request a new therapist if the fit is not right.
8. Session Timing and Validity
Session minutes, not the number of sessions, are counted. Packages are valid for a limited time, as communicated during purchase. Clients are advised to schedule sessions regularly to maintain therapeutic momentum.
9. Termination and Suspension
We reserve the right to suspend or terminate your account for violations of these Terms or if your behavior is deemed inappropriate, abusive, or illegal.
10. Limitation of Liability
TherapistSG and its professionals are not liable for any direct or indirect damages arising from the use of the Services. Mental health outcomes are not guaranteed.
11. Modifications to Terms
We reserve the right to change these Terms at any time. Continued use of the Services after such changes indicates your acceptance of the updated Terms.
12. Governing Law
These Terms shall be governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.
13. Contact Information
For questions or concerns regarding these Terms, please contact us at: [[email protected]]