Privacy Policy – TherapistSG | Trusted Online Mental Health Platform in Singapore

Privacy Policy for TherapistSG

Effective Date: 1 January,2024

TherapistSG (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://therapistsg.com or use our services.

1. Information We Collect

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Gender (optional)

  • Emergency contact (optional)

  • Other personal information provided in intake forms or communications

b. Health and Therapy-Related Information

  • Therapy goals

  • Psychological history

  • Session notes

  • Self-assessment responses

c. Technical Data

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Referring website URLs

  • Site usage and session analytics

2. How We Use Your Information
We use your data for the following purposes:

  • To schedule and manage therapy sessions

  • To assign licensed therapists

  • To provide support and respond to inquiries

  • To process payments securely

  • To send appointment reminders and confirmations

  • To improve user experience and service quality

  • To meet legal, regulatory, and insurance requirements

3. Sharing Your Information
We do not sell your personal data. Your information may be shared with:

  • Licensed therapists affiliated with TherapistSG

  • Payment gateways (e.g., Stripe, PayPal)

  • Service providers (e.g., hosting, analytics)

  • Legal authorities when required by law

All third parties are contractually obligated to protect your information.

4. Cookies and Tracking Technologies
We use cookies to enhance your experience. These may track:

  • Website usage patterns

  • Session times

  • Form inputs

You can disable cookies in your browser, though some features may not function properly.

5. Data Retention
We retain personal data only as long as necessary:

  • Therapy session notes: 7 years

  • Contact and billing details: Until request for deletion or as required for legal obligations

6. Data Security
We employ encryption, secure servers, and role-based access control to protect your data.

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

7. Your Rights
You may:

  • Request access to your personal information

  • Request correction of inaccurate data

  • Request deletion (subject to legal constraints)

  • Withdraw consent for marketing communications

To exercise these rights, contact us at [Insert contact email or form].

8. International Users
If you access TherapistSG outside Singapore, note that your data may be processed and stored in Singapore. By using our services, you consent to such transfers.

9. Children’s Privacy
Our services are not intended for children under 13 without parental consent. If we discover data collected without proper consent, we will delete it promptly.

10. Updates to This Policy
We may revise this policy periodically. Changes will be posted on this page with a new effective date. Continued use constitutes acceptance of the revised terms.

11. Contact Us
For questions or concerns regarding this Privacy Policy:

TherapistSG Support Team
Email: [email protected]
Website: https://therapistsg.com

By using TherapistSG, you agree to the terms outlined in this Privacy Policy.

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